FAQs

Frequently Asked Questions (FAQs)

Shipping

Q: Do you offer free shipping?
A: Yes, we offer Free Shipping on all orders over $100 within the United States. Free shipping is automatically applied at checkout when your order total meets the minimum amount.
Q: Where do you ship?
A: Currently, we ship exclusively within the United States.
Q: What is the estimated delivery time?
A: Delivery usually takes 4–10 business days from the date of purchase. This includes 1–3 business days processing time (Monday–Friday) and 3–7 business days transit time (Monday–Friday).
Q: Which shipping carriers do you use?
A: Orders are shipped via trusted carriers including USPS, UPS, DHL, and FedEx.
Q: How can I track my order?
A: Once your order has shipped, you will receive a confirmation email with a tracking number. You can use it to check your package status.

Returns and Refunds

Q: What is your return policy?
A: We offer a 30-day return policy. Returns must be initiated within 30 days of receiving your order.
Q: What conditions must items meet for a return?
A: Items must be unused, unworn, and in their original packaging.
Q: Who pays for return shipping?
A: If you receive a defective or incorrect item, return shipping is free. If the return is due to change of mind (buyer’s remorse), the customer is responsible for return shipping costs.
Q: Do you charge restocking fees?
A: No, we do not charge restocking fees.
Q: How long does it take to receive a refund?
A: Refunds are usually processed within 14 business days to your original payment method.
Q: How do I start a return or exchange?
A: Please contact us at support@bluesily.com

General & Contact Information

Q: What payment methods do you accept?
A: We accept multiple payment options including Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: How can I contact Bluesily for support?
A: You can reach us via:

Email: support@bluesily.com
Phone: +1 (207) 619-3592
Business Hours: Monday–Friday, 9 AM – 6 PM (Pacific Time, Los Angeles). Saturday & Sunday: Closed.
Q: Where is Bluesily located?
A: Our business address is: 28401 Los Alisos Blvd, Mission Viejo, CA 92692, USA.